The short version
Green is fine, yellow needs a look, red needs action now. Updated: not yet
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Key numbers
When customers write
Questions per hour of the day (local time). Yellow or red bars mean slow or unanswered replies in that hour.
Busiest days
Guests vs. logged-in customers
Share of customer messages sent by guests (not logged in) in this period.
Waiting for a reply right now
The customer wrote last, 5+ minutes ago. Simple thank-yous are skipped.
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Guests who keep coming back as guest
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Upset customers
Messages with angry words or "are you there?".
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Good customers who went quiet
Loaded money in the last 60 days but haven't written in 7+ days.
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AI report
Costs a few cents each time. Ranked problems, to-do list and promo drafts (drafts only, nothing is sent).
Chat with the analyst
It remembers the conversation and reads the numbers above (refreshed every 5 minutes). It can only talk — it cannot message customers or change anything.